Time for Voice 2.0

After Web 2.0 & Telco 2.0, its now time for Voice 2.0.... Wholesale voice has been something like a Cash Cow for operators across the world for the past few years with few innovations to drive this segment of revenues.

It is still the mainstay of most of the operators but the revenues are continuously dwindling. In such a scenario, the work which lead some to coin the term Voice 2.0 is commendable.

So What exactly is voice 2.0 ?? No it isnt all about VoIP as some would expect, it is more centered around the kind of applications one can run around voice..

2 Applications that are really expected to catch up under Voice 2.0 are

• Voice based VAS Content access: Here the user voice response (not the key pad entry) will be processed by the Application server for the access of content.
• Again another VAS application wherein you call a user without actually knowling his/her number. A Virtual Dating service is one good example wherein people interested will list their details and people seeking will just go onto the portal and just click on the interested user.

Here's Hoping that Voice, the "old war horse" which has been the bread & butter of the industry for so long continues to innovate to keep itself relavnt with both customers and the service providers.